Privacy Policy

1. Introduction

Teasana ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and the choices you have.

2. Information We Collect

• Information you give us: your name, email address, phone number and delivery address when you create an account, place an order or contact us.
• Order information: the products you buy, order value, and your order history.
• Technical information: basic details such as browser type and pages visited, used to keep the site working and secure.

We do not store your card number, UPI PIN, CVV or net-banking credentials on our servers. All payments are processed on a secure payment page by our payment partner.

3. How We Use Your Information

• To process, pack and deliver your orders.
• To send order confirmations and delivery updates.
• To manage your account and loyalty points.
• To respond to your enquiries and provide customer support.
• To improve our products, website and service.
• To send offers and updates, only where you have opted in.

4. Payment Processing

Online payments are handled by Razorpay Software Private Limited, a PCI-DSS compliant payment gateway. When you pay, your payment details are submitted directly to Razorpay over an encrypted connection. We receive only a confirmation of payment and a reference number. Razorpay's handling of your data is governed by their own privacy policy.

5. Sharing Your Information

We do not sell or rent your personal information. We share it only with:

• Courier and logistics partners, to deliver your order.
• Our payment gateway, to process payments.
• Authorities, where we are required to do so by law.

6. Cookies

We use cookies and similar browser storage to keep you signed in, remember the items in your cart, and understand how the site is used. You can disable cookies in your browser settings, though some parts of the site may not work properly.

7. Data Security

We use industry-standard safeguards to protect your information, including encrypted connections (HTTPS) and restricted access to our systems. No method of transmission over the internet is completely secure, but we work to protect your data at all times.

8. Data Retention

We keep your order records for as long as required to provide our service and to meet legal, accounting and tax obligations. You may ask us to delete your account at any time.

9. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you. You may also unsubscribe from marketing messages at any time. To exercise these rights, contact us using the details below.

10. Children's Privacy

Our website is not directed at children under 18, and we do not knowingly collect their personal information.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.