Refund & Cancellation Policy

1. Order Cancellation

• You may cancel your order before it has been dispatched by contacting us with your order number.
• Once an order has been dispatched it cannot be cancelled, but you may still raise a return request if it qualifies below.
• If we cancel your order (for example, a product is out of stock or we cannot deliver to your location), you receive a full refund.

2. Returns & Replacements

Because our teas and oils are consumable wellness products, we can accept returns only in the circumstances below. Please raise your request within 7 days of delivery.

We accept returns or send a replacement if:

• The product arrived damaged, leaking or broken.
• You received the wrong product or the wrong size/variant.
• The product was expired or defective on arrival.
• An item was missing from your order.

Required: please share clear photographs of the product and the outer packaging, along with your order number. An unboxing video greatly helps us resolve damage claims quickly.

3. What We Cannot Accept

• Products that have been opened, used or partially consumed, unless they were defective.
• Products returned without their original packaging, seal or labels.
• Requests raised more than 7 days after delivery.
• Returns based on personal preference of taste, aroma or natural colour variation.
• Items bought in a clearance or final-sale promotion, where stated.

4. How to Raise a Request

Email or WhatsApp us using the contact details at the bottom of this page, with:

• Your order number
• The item(s) affected
• Photographs of the product and packaging

We respond to all requests within 2 business days.

5. Refund Timelines

Once your return is approved (and the item collected or returned, where applicable):

Refunds are credited back to the original payment method used for the order, via our payment partner Razorpay. The final credit time depends on your bank or card issuer.

6. Partial Refunds

If only part of your order is affected, we refund the value of the affected item(s). Shipping charges are refunded in full where the fault was ours (damaged, wrong or missing item).

7. Loyalty Points & Coupons

If you redeemed loyalty points on a cancelled or refunded order, those points are credited back to your account. Points earned on a refunded order are reversed. A single-use coupon used on a refunded order may be reissued at our discretion.

8. Failed or Duplicate Payments

If money was deducted but your order was not confirmed, or you were charged twice, the amount is normally auto-reversed by your bank within 5–7 business days. If it is not, contact us with your payment reference and we will resolve it with our payment partner.